- Built for Aussie plumbers · Emergency calls answered 24/7 · Unlimited users
Plumbing software that answers every call, even when you’re under a sink.
Burst pipes don’t wait for business hours. My New Admin answers your calls day and night, books the job, chases your quotes and gets you paid from your phone, so emergency work doesn’t go to the plumber down the road.
The phone rings most when you can’t answer it
Here’s where plumbing businesses lose jobs every week.
“Emergency calls come in while I’m on another job.”
Your AI receptionist answers, gets the address and the problem, then books it in or passes urgent jobs straight to you.
“After-hours callouts go to voicemail.”
Night and weekend emergencies get answered and texted back straight away, not the next morning.
“Big quotes go cold.”
Automatic follow-ups chase every quote, so bigger jobs like hot water systems and bathroom renos don’t slip away.
From a 9pm burst pipe to a paid invoice
Here’s what happens when an emergency call comes in after hours.
1. The call gets answered
Your AI receptionist picks up, takes the address and the problem, and checks how urgent it is.
2. You get the job, not a voicemail
Urgent jobs are passed straight to you or your on-call plumber, and the customer gets a text confirming help is on the way.
3. Paid and reviewed
Invoice from the job with a text-to-pay link, and a Google review request goes out automatically once you’re done.
Everything a plumbing business needs, in one app
Part of My New Admin’s software for tradies, set up for the way plumbers actually work.
- AI receptionist for emergencies. Takes the address, the problem and the urgency, then books the job or transfers it to you.
- Missed-call text-back. Every missed call gets an instant text, so the customer waits for you instead of ringing the next plumber.
- Quotes with automatic follow-ups. For hot water systems, renos, blocked drains and re-pipes.
- Online booking for routine work. Customers book tap repairs, inspections and maintenance themselves.
- Reminders for repeat work. Automatic reminders for annual services and backflow testing.
- Text-to-pay on the spot. Invoice from the job and get paid before you leave.
- Google reviews after every job. More reviews help you stand out in local searches.
- Unlimited users. Your apprentices, plumbers and office staff all in one app.
Don't take our word for it. Test the AI right now.
Three live demos, no sign-up needed. Steve is an AI, and he’ll tell you so.
Call Steve, the AI receptionist
Ring the number below. Steve will answer, play receptionist for your business, then text you afterwards, exactly as he would for your customers.
Chat with Steve right now
Ask him anything about My New Admin, or type “demo” and watch him handle an enquiry for your industry. This is the same AI your customers would talk to.
See missed-call text-back
Call this number and hang up before it’s answered. Within seconds you’ll get the text your customers would receive, so no missed call becomes a lost job.
Standard call rates apply. Calls to the demo lines may be recorded for quality purposes.
Trusted by 500+ Aussie Businesses in Trades, Retail, and Healthcare.
Plumbing software FAQs
The best plumbing software is the one that stops you losing work. My New Admin covers the customer side in one app: an AI receptionist for emergency calls, missed-call text-back, quotes with automatic follow-ups, online booking, invoices with text-to-pay and Google review requests.
Yes. Your AI receptionist answers 24/7, takes the address and the problem, and can transfer urgent calls to your on-call plumber or text you the details straight away.
It covers the customer side: calls, quotes, follow-ups, bookings, invoices and reviews. If you rely on detailed job cards, timesheets or materials tracking, many plumbers keep their job management app for that and use My New Admin to win and follow up the work.
Yes. The My New Admin app lets you quote and invoice from the job, and customers can pay by card through a text-to-pay link.
Yes. Automatic SMS and email reminders go out when services are due, so repeat work comes back to you.
Yes. Unlimited users are included, with permissions so everyone only sees what they need.
One plan, one flat monthly price, with unlimited users. See our pricing page for details, and try it free for 14 days first.
Never lose another emergency callout
Start your 14-day free trial today. $0 upfront, no lock-in contract, cancel anytime.
Or try the AI first: call Steve on 0495 104 177