Unified inbox that brings every customer conversation into one place.

Texts, emails, calls, website chats, Facebook, Instagram and WhatsApp messages land in one shared inbox your whole team can use, with reports that show which channels and campaigns bring in business.

SOUND FAMILIAR?

Messages are everywhere, and some get missed

Here’s what happens when conversations are spread across apps.

“I check six apps to find one conversation.”

Every channel lands in one inbox, threaded by customer.

“Nobody knows who’s replied.”

Assign conversations to team members and see who’s handling what.

“I don’t know where our customers come from.”

Reports show calls, bookings and leads by channel and campaign.

HOW IT WORKS

One inbox, one view of every customer

Here’s how the unified inbox works.

1. Connect your channels

Link your phone number, email, website chat and social accounts.

2. Reply from one place

Every message is threaded by customer, with their full history alongside.

3. See what’s working

Dashboards show conversations, calls, bookings and leads at a glance.

WHAT YOU GET

Everything you need to manage conversations

Brings together texts, email, WhatsApp and your AI employee.

  • Every channel in one inbox. SMS, email, calls, chat, Facebook, Instagram and WhatsApp.
  • Threaded by customer. See the whole conversation history in one place.
  • Team assignment. Route conversations to the right person.
  • Internal notes. Leave notes for your team on any conversation.
  • AI replies. Let your AI employee handle routine questions.
  • Reporting dashboards. Calls, bookings, leads and pipeline at a glance.
  • Source tracking. See which channels bring in business.
  • Mobile app. Reply from your phone, anywhere.
Steve, the My New Admin AI receptionist
TRY IT YOURSELF

Don't take our word for it. Test the AI right now.

Three live demos, no sign-up needed. Steve is an AI, and he’ll tell you so.

Call Steve, the AI receptionist

Ring the number below. Steve will answer, play receptionist for your business, then text you afterwards, exactly as he would for your customers.

Chat with Steve right now

Ask him anything about My New Admin, or type “demo” and watch him handle an enquiry for your industry. This is the same AI your customers would talk to.

See missed-call text-back

Call this number and hang up before it’s answered. Within seconds you’ll get the text your customers would receive, so no missed call becomes a lost job.

Standard call rates apply. Calls to the demo lines may be recorded for quality purposes.

Trusted by 500+ Aussie Businesses in Trades, Retail, and Healthcare.

Unified inbox FAQs

Texts, emails, calls and voicemails, website chat, Facebook and Instagram messages and WhatsApp, all in one shared inbox.

Yes. Unlimited users are included, and you can assign conversations to specific team members.

Yes. Your AI employee can answer routine questions and hand over to your team when needed.

Dashboards cover conversations, calls, bookings, leads, pipeline and where your customers come from.

Yes. Use the My New Admin app for iPhone and Android to reply from anywhere.

One plan, one flat monthly price, with unlimited users. See our pricing page for details, and try it free for 14 days first.

Bring every conversation into one inbox

Start your 14-day free trial today. $0 upfront, no lock-in contract, cancel anytime.

Or try the AI first: call Steve on 0495 104 177