The short answer: The best CRM for a Brisbane small business is one built for Australian businesses: priced in Australian dollars, ready for GST, with support when you need it and tools that answer calls and follow up leads while you’re busy. My New Admin is Australian-owned and built for exactly that.
Whether you’re a sparky working across the northside, a clinic in the inner suburbs or an agency in the CBD, the challenge is usually the same: more enquiries than you can answer, and not enough hours to follow them all up. A good CRM takes that pressure off.
What Brisbane businesses need from a CRM
- Built for Australia. Pricing in Australian dollars, GST-ready quotes and invoices, Australian phone numbers and local date formats.
- Calls answered while you’re on the go. Between site visits, appointments and traffic, calls get missed. An AI receptionist or an instant missed-call text stops those customers calling the next business on Google.
- Queensland time, handled. Queensland doesn’t use daylight saving, so for part of the year you’re an hour behind Sydney and Melbourne. If you book interstate clients, choose a CRM whose booking pages show each customer the right local time.
- More Google reviews. When people search for a local business, reviews help them choose. Automatic review requests make it easy for happy customers to leave one.
- Room to grow. One flat price with unlimited users, so adding an apprentice or a new receptionist doesn’t add another monthly fee.
Brisbane industries using a CRM
Almost any business that takes enquiries and books work can benefit. Here’s how My New Admin works for some of the most common ones:
- Tradies, including plumbers, electricians and builders.
- Cleaning businesses and pest controllers, busy most of the year in Queensland’s warm, humid climate.
- Clinics, salons and gyms.
- Real estate agents, mortgage brokers and accountants.
Your CRM options in Brisbane
| Option | Good for | Watch out for |
|---|---|---|
| Global CRMs like HubSpot, Salesforce and Zoho | Larger teams with complex sales processes | Per-user pricing that grows with your team, and more setup time |
| Job management apps like ServiceM8 and Tradify | Running jobs, with job cards and timesheets | Less focus on marketing and lead follow-up |
| All-in-one Australian platforms like My New Admin | Winning and keeping customers, all in one app | Not built for job cards or timesheets |
For tradies weighing up job management apps, our ServiceM8 vs Tradify comparison breaks down the real costs. New to CRMs? Start with what CRM software is and how it works.
Questions to ask before you choose
- Will it answer or follow up calls when I can’t?
- Is the price in Australian dollars, and does it go up with every user?
- Are calls, texts and emails all in one inbox?
- Can customers book and pay online?
- Is help available when I need it, and is setup included?
- Can I try it properly before I pay?
Getting started with My New Admin in Brisbane
My New Admin is Australian-owned, with 24/7 human support and free onboarding to help you get set up. You can call Steve, our AI receptionist, right now to hear how he’d answer your calls, then start a free 14-day trial. Not ready yet? Grab a free tech-stack audit to see where your business is losing enquiries.
Frequently asked questions
Yes. My New Admin is Australian-owned and works for businesses anywhere in Brisbane, South East Queensland and the rest of Australia, with 24/7 human support.
Yes. Free onboarding helps you import your contacts and set up your pipeline, reminders and follow-ups, so you’re up and running quickly.
Yes. Set your account to Brisbane time, and your online booking pages can show each customer times in their own time zone, which helps if you also work with clients interstate.
Yes. You can add an Australian business number in My New Admin for calls and two-way texting, so every conversation is saved in one place.
One flat monthly price in Australian dollars, with unlimited users. See our pricing page for the details, and try it free for 14 days first.